Document Type : Original Article
Author
Management department. Administration sciences and economy faculty. Arak university. Arak. iran
Abstract
Purpose: There is a interaction between Knowledge Management and AI that provides tools for creating and expanding the scope of knowledge. The aim of the research is to achieve a model for utilizing AI in meeting the goals of KM in universities.
Methodology: The research is applied and developmental in terms of purpose and qualitative in terms of data nature which conducted using a fuzzy cognitive mapping strategy. Data collected using a semi-structured interview method. The research sources are the faculty members of Arak University, and the sampling done using the snowball method and a total of 13 people interviewed. The Mental Modeler tool used for modeling.
Findings: After drawing the model, it determined that "intelligent assistants and chatbots", with rating of (2.2), have the greatest impact on achieving KM goals. "Expanding the knowledge-based space in the organization" with rating of (2.42), has the greatest impact on the KM process. "Developing the knowledge capacity of individuals" with a rating of 3.96 and "Expanding the knowledge-based space in the organization" with a rating of 3.75 have the greatest centrality in the model.
Conclusion: Providing appropriate infrastructure for utilizing AI applications in universities, holding workshops and up-to-date training courses to familiarize professors and students, encouraging professors to utilize AI tools in teaching and research, and considering ethical challenges and considerations are suggested.
Value: Organizations need new insights into the potential relationship between AI and KM and should use new technologies to transform traditional KM based on specific rules and regulations.
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