Journal of Knowledge-Research Studies

Identifying the Applications of Artificial Intelligence in the Ability to Automate Knowledge Management Processes

Document Type : Original Article

Authors

1 Ph.D. Candidate, Department of Knowledge and Information science, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran

2 Assistant Professor, Department of Knowledge and Information science, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran

10.22034/jkrs.2025.19945

Abstract

Purpose: the aim of this research is to identify the applications of artificial intelligence (AI) in automating knowledge management processes.
Methodology: This research is applied in nature and adopts a qualitative approach. To enhance the credibility of the findings, the Delphi method was employed. During  the Delphi stage, the components and items related to each knowledge management process were identified. The study population consisted of  10 subject-matter experts selected through purposive sampling. The accuracy and validity of the qualitative data were assessed using criteria such as credibility, dependability, confirmability, transferability, and content validity.
Findings: The results indicate that artificial intelligence can play a significant role in various knowledge management processes, including knowledge identification, acquisition, audit, organization, dissemination, value creation, development, application, and creation.
Conclusion: The findings demonstrate that in the knowledge identification process, artificial intelligence is used most extensively for knowledge promotion. In the knowledge acquisition process, its primary applications are automatic summarization and reasoning. In the knowledge audit process, AI is mainly used for identifying knowledge gaps, while in the knowledge organization process, it is most widely applied in automatic classification. Furthermore, in the knowledge dissemination process, audience identification is the dominant application of AI. In the value creation process, evaluating the quality of content plays the most significant role. Finally, in the knowledge development process, AI is primarily used in research and scientific discoveries; in the knowledge application process, it is most evident in decision support system recommendations; and in the knowledge creation process, it is predominantly applied in knowledge synthesis.
Value: This study systematically identifies the role of artificial intelligence in automating knowledge management processes and highlights its applications across different stages of knowledge management, thereby contributing to the advancement of knowledge in this field.

Keywords

Main Subjects

References
 
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Journal of Knowledge-Research Studies
Volume 4, Issue 3 - Serial Number 13
November 2025
Pages 45-69
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