Document Type : Original Article
Authors
1 Doctoral student of knowledge & information science . Faculty of Management and Economics. Tarbiat Modares University. Tehran. Iran
2 Department of knowledge & Information Science . Faculty of Management and Economics. Tarbiat Modares University. Tehran. Iran
Abstract
Purpose: the aim of this research is to identify the applications of AI in automating knowledge management processes.
Methodology: This research is applied in nature and adopts a qualitative approach. To enhance the credibility of the findings, the Delphi method was used. In the Delphi stage, the components and items related to each process were identified. The study population comprised 10 subject matter experts selected purposefully. The accuracy and validity of qualitative data were assessed based on criteria such as credibility, dependability, confirmability, transferability, and content validity.
Findings: The results indicate that AI can play a significant role in knowledge management processes, including (identification/acquisition/audit/organization/dissemination/value creation/development/application/creation) of knowledge.
Conclusion: The results demonstrate that In the knowledge identification process, the most use of artificial intelligence is in knowledge promotion, and in the knowledge acquisition process, the most use is in automatic summarization & reasoning; In the process of knowledge audit, identifying knowledge gaps and In the knowledge organization process, in the field of automatic classification, artificial intelligence was used the most; Also, in the process of spreading knowledge in the field of audience identification, in the process of creating value from knowledge, evaluating the quality of content plays the biggest role; And finally, in the process of developing knowledge in the field of research and scientific discoveries, in the process of applying knowledge in the field of recommending decision support systems, and finally in the process of creating knowledge in the field of knowledge synthesis, artificial intelligence is used the most.
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