Document Type : Original Article
Author
Department of Management, SR.C., Islamic Azad University, Tehran, Iran
Abstract
Purpose: This study aims to develop a knowledge acquisition system tailored for institutions, addressing the strategic challenges posed by documenting and leveraging organizational knowledge and experiences to enhance institutional learning and performance.
Methodology: The research employed the soft systems methodology approach (SSM). Data were collected primarily through semi-structured interviews, supplemented by questionnaires. The study progressed through six structured steps, including identifying key challenges, diagnosing organizational systems, conducting CATWOE analysis, creating a semantic cognitive map, performing performance-importance analysis, and providing recommendations for implementation.
Findings: The research identified 20 critical design variables for a knowledge acquisition system, categorized into four strategic decision areas based on their performance-importance analysis. These variables were ranked according to their final weights, facilitating a comprehensive understanding of their relative significance.
Conclusion: By employing systematic methodologies, the study presented a robust framework for designing and implementing a knowledge acquisition system. The findings provide practical insights for institutions to address strategic challenges, optimize cognitive resource utilization, and foster effective knowledge management practices.
Value: This research contributes a structured, step-by-step methodology for institutional knowledge acquisition, combining theoretical insights with actionable recommendations. It offers value to organizations seeking to enhance their learning capabilities and address strategic challenges through effective knowledge management systems.
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