Document Type : Original Article
Author
Assistant Professor, Department of Management, SR.C., Islamic Azad University, Tehran, Iran
10.22034/jkrs.2025.19876
Abstract
Purpose: This study aims to develop a knowledge acquisition system tailored to social institutions, addressing the strategic challenges associated with documenting and leveraging organizational knowledge and experiences in order to enhance institutional learning and performance.
Methodology: The research employed the Soft Systems Methodology (SSM) approach. Data were collected primarily through semi-structured interviews, supplemented by questionnaires. The study was conducted through six structured steps, including identification of key challenges, diagnosis of organizational systems, CATWOE analysis, development of a semantic cognitive map, performance-importance analysis, and the formulation of implementation recommendations.
Findings: The research identified 20 critical design variables for a knowledge acquisition system. These variables were categorized into four strategic decision areas based on the results of the performance-importance analysis and were subsequently ranked according to their final weights, enabling a comprehensive understanding of their relative significance.
Conclusion: By applying systematic methodologies, this study presents a robust framework for design and implementation of a knowledge acquisition system. The findings offer practical insights that can assist institutions in addressing strategic challenges, optimizing the use of cognitive resource, and fostering effective knowledge management practices.
Value: This research contributes a structured, step-by-step approach to institutional knowledge acquisition by integrating theoretical insights with actionable recommendations. It provides value for organizations seeking to enhance their learning capabilities and address strategic challenges through effective knowledge management systems.
Keywords
Main Subjects
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