Journal of Knowledge-Research Studies

Performance of Kerman Province Public Libraries Based on the EFQM Excellence Model

Document Type : Original Article

Authors

1 Associate Professor, Department of Knowledge and Information Science, Shahid Bahonar University of Kerman, Kerman, Iran

2 Assistant Professor; Iranian Research Institute for Information Science & Technology (IranDoc); Tehran, Iran

3 M.S. in Knowledge and Information Science, Kerman, Iran.

Abstract

Purpose: The aim of this survey is to study the level of excellence and identify the strengths and weaknesses of performance in public libraries in Kerman, focusing on organizational excellence criteria.
Methodology: The research is descriptive with a measurement approach, and the data collection tool is a standardized questionnaire based on the EFQM Excellence Model. The questionnaire has been standardized and approved by European Quality. The population under study includes librarians and individuals in charge of public libraries in Kerman, with a statistical sample comprising the entire population, totaling 54 individuals.
Findings: Descriptive statistics indicate that the average self-assessment score of Kerman public libraries are as follows: leadership, 62.69/100; policy and strategy, 47.61/80; people, 47.81/90; partnership and resource, 50.02/90; processes, 69.67/140; customer/user results, 116/200; people results, 46.91/90; society results, 37.56/60; and key performance results, 76.6/150. The total score for the nine main EFQM excellence criteria is 554.87/1000 for public libraries in Kerman.
Conclusion: The survey findings indicate that leadership, strategy and policy, processes, and customer/user results are strengths, while people, partnership and resources, people results, society results, and key performance require improvement in Kerman public libraries.
Value: Given the importance of evaluating  public library management, the results of this research can be utilized for planning and improving of public libraries in Iran.

Keywords

Main Subjects

References
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Journal of Knowledge-Research Studies
Volume 4, Issue 2 - Serial Number 12
September 2025
Pages 12-28
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