Journal of Knowledge-Research Studies

Users' Satisfaction with the Digital Library Services of Allameh Tabatabai University

Document Type : Original Article

Authors

1 Associate Professor, Department of Information Science and Knowledge Studies, Faculty of Psychology and Educational Sciences, Allameh Tabataba’i University, Tehran, Iran

2 . Asisitant Professor, Department of Information Science and Knowledge Studies, Faculty of Psychology and Educational Sciences, Allameh Tabataba’i University, Tehran, Iran

3 Asisitant Professor, Department of Information Science and Knowledge Studies, Faculty of Psychology and Educational Sciences, Allameh Tabataba’i University, Tehran, Iran

Abstract

Purpose: The present study aimed to identify the level of user satisfaction with the digital library services of Allameh Tabatabai University during the Corona era.
Methodology: The research utilized an applied purpose and descriptive survey method. The statistical population consisted of all students of the Faculty of Educational Sciences and Psychology at Allameh Tabatabai University. Data was collected using a researcher-made questionnaire distributed electronically, with 156 out of 450 respondents answering the questionnaire thoroughly. One-sample t-test was used to test hypotheses, supplemented by additional tests such as t-test for two independent samples, ANOVA, Friedman, Levin, and Tukey. The validity of the questionnaire was established through content validity method with a coefficient above 0.76, and reliability was confirmed through Cronbach's test with a coefficient of 0.726.
Findings: Results revealed that user satisfaction with accessing online library services, service interface environment, information retrieval, visual effects, and personal library services of Allameh Tabatabai University's digital library were significantly higher than the standard score of 3. However, satisfaction with accessing domestic and international databases was found to be significantly lower than the standard score.
Conclusion: Overall, user satisfaction with Allameh Tabatabai University's digital library services was deemed to be in a good state during the Corona era.
Value: This study provides insights into user satisfaction with digital library services during a pandemic, offering valuable perspectives on delivering digital information services during crises.

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Main Subjects

References
 
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Journal of Knowledge-Research Studies
Volume 3, Issue 1 - Serial Number 7
June 2024
Pages 1-20
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